FAQ

1. Where do you ship from?

Our products are shipped from trusted international suppliers and fulfillment partners. Depending on your location, some items may ship from different warehouses to ensure faster delivery.

2. How long does shipping take?

Processing time: 1–3 business days

Standard shipping: 7–15 business days (may take up to 20 business days for international orders)

Delivery times may vary due to customs, holidays, or carrier delays. You’ll receive a tracking number once your order ships.

3. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to monitor your shipment until it arrives at your doorstep.

4. What is your return and refund policy?

We accept returns for unused items in their original packaging within 14 days of delivery.

Damaged or defective items: Contact us within 48 hours with photos for a replacement or refund.

Refunds are processed to the original payment method within 5–7 business days after we receive the returned item.

5. Why shop with PrimeNest?

We offer modern, stylish home décor sourced from trusted suppliers, focusing on quality, design, and customer satisfaction. Our goal is to help you create a home that is warm, inviting, and uniquely yours.