Refund Policy

At PrimeNest, your satisfaction is our priority. We understand that sometimes purchases don’t go as planned, so we offer a clear refund and replacement policy for eligible items.

1. Eligibility for Refunds

You may request a refund if:

The item is damaged or defective upon arrival

The item received is significantly different from the product description

The item arrives incorrect or missing parts

Please note:

Items must be returned unused, in original packaging, and in the same condition they were received.

Customized or personalized items may not be eligible for a refund unless defective.

2. How to Request a Refund

Contact our support team at [Your Contact Email] within 48 hours of delivery.

Include your order number and clear photos showing the issue.

Our team will review your request and provide instructions for a refund or replacement.

3. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection.

Approved refunds will be processed to your original payment method within 5–7 business days.

Please note that bank or payment processor timelines may vary.

4. Replacement Policy

If your item is damaged, defective, or incorrect, we can send a replacement free of charge.

Replacement items will be shipped as soon as possible once your claim is approved.

5. Shipping Costs for Returns

Buyers are responsible for the return shipping costs, unless the item is defective or damaged.

In case of defective or damaged items, we will cover return shipping or provide a prepaid return label, if applicable.

6. Important Notes

Refunds may be partial if the item is not returned in its original condition.

Delivery times for replacements may vary depending on supplier location.

Contact us with any questions at [Your Contact Email] — we’re here to help.